Process Improvement

All organisations have underlying processes that employees are asked to follow in fulfilling their role. Quite often processes have been put in place early in the company's development and may not now best serve the company's goals. Some employees follow these processes without question and others may work around them, if they feel they are inadequate. Centrada will work with you to review and optimise the efficiency of your processes so that employees engage in them effectively and you improve the quality of services and product delivered to your customers.

Centrada’s logo is based on the PDCA (Plan-Do-Check-Act) four-step management method often used in business for the control and continuous improvement of processes. We will help you to:

Plan – Review the company objectives and advise on the process changes necessary to deliver results

Do – Implement the plan, execute and communicate the process changes, and gather data

Check – Study actual results against expected results

Act – Adjust/ correct any difference and implement corrective actions

When you want to improve what you have in place, we can work with you to achieve your goal.